Return & Cancellation
Return & Cancellation
Returns Policy
Returns is a scheme provided by respective
sellers directly under this policy in terms of which the option of exchange,
replacement and/ or refund is offered by the respective sellers to you. All
products listed under a particular category may not have the same returns
policy. For all products, the returns/replacement policy provided on the
product page shall prevail over the general returns policy. Do refer the
respective item's applicable return/replacement policy on the product page for
any exceptions to this returns policy and the table below
The return policy is divided into three parts;
Do read all sections carefully to understand the conditions and cases under
which returns will be accepted.
Part 1 Category, Return Window and Actions
possible
|
Category |
Returns Window, Actions Possible and
Conditions (if any) |
|
Lifestyle: Kids (Capri, Shorts & Tops),
Mens (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Womens
(Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat,
Sunglass, Belt, Frame, Backpack, Suitcase, Luggage |
14 days Refund, replacement or exchange |
|
Lifestyle: Jewellery, Footwear Accessories,
Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt,
Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kids Thermal, Track Pant,
Shrugs) Home: Pet Supplies & Rest of Home.
(Except Home dcor, Furnishing, Home Improvement Tools, Household Items) |
10 days Refund or replacement |
|
Watch, Footwear and Rest of Lifestyle |
30 days Refund, replacement or exchange |
|
Medicine (Allopathy & Homeopathy) |
2 days Refund |
|
Home: Home Improvement Tools, Household
Items, Home dcor, Furnishing |
7 days Refund or replacement |
|
Books (All books) Sports Equipments (Racquet, ball, support,
gloves, bags etc.) Exercise & Fitness Equipments (Home Gym
combos, dumbbell etc.) Auto Accessories - Car and Bike accessories
(helmets, car kit, media players etc.) |
7 days Replacement only Free replacement will be provided within 7
days if the product is delivered in defective/damaged condition or different
from the ordered item. Please keep the product intact, with
original accessories, user manual and warranty cards in the original
packaging at the time of returning the product. |
|
Toys (Remote controlled toys, Learning toys,
Stuffed toys etc.) Stationary (Pens, Diary notebooks, Calculators
etc.) Musical Instruments (Microphones &
Accessories, Guitars, Violins etc.) |
10 days Replacement only Free replacement will be provided within 10
days if the product is delivered in defective/damaged condition or different
from the ordered item. Please keep the product intact, with
original accessories, user manual and warranty cards in the original
packaging at the time of returning the product. Non Returnable- All Wind Instruments
(Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and
personal wellness.In case these products are delivered in damaged/defective
condition or different from the ordered item, we will provide a free
replacement. |
|
All Mobiles (except Apple / Google phones), Electronics - (except Apple / Beats, Google,
Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products
(Tablets,Laptops, Smart Watches) All Small Home Appliances (Except Chimney,
Water Purifier, Fan, Geyser) |
7 days Replacement only In order to help you resolve issues with
your product, we may troubleshoot your product either through online tools,
over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns
Window, a replacement of the same model will be provided at no additional
cost. If no defect is confirmed or the issue is not diagnosed within 7 days
of delivery, you will be directed to a brand service centre to resolve any
subsequent issues. In any case, only one replacement shall be
provided. |
|
Mobile - Apple & Google. Electronics - Apple / Beats, Google, Realme,
Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products
(Tablets,Laptops, Smart Watches) |
7 days Replacement only For all functionality related issues, do
contact the brand authorized service centre directly. Authorized
Service Partner Locator : o Apple
/ Beats - https://locate.apple.com/in/en o
Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB o
Realme - https://www.realme.com/in/support/services o
Samsung - https://www.samsung.com/in/support/service-center/ o JBL
& Infinity - https://support.jbl.com/in/en/customer-service/service-centres.html o Epson - Please reach out to
1800 425 00 11 to contact the brand authorised service centre. o HP - Please reach out to
18002587170 to contact the brand authorised service centre. o Dell
- www.support.dell.com o Canon - Please reach out to
18601803366 to contact the brand authorised service centre o MI - Please reach out to 1800
103 6286 to contact the brand authorised service centre. Brand Support
Site : o Apple
/ Beats - https://support.apple.com/en-in o
Google - https://madeby.google.com/intl/en_in/phone/support/ o
Realme - https://www.realme.com/in/support o
Samsung - https://www.samsung.com/in/support/ o JBL
& Infinity- https://support.jbl.com/in/en/ o Epson - Please reach out to
1800 425 00 11 to contact the brand authorised service centre. o HP - Please reach out to
18002587170 to contact the brand authorised service centre. o Dell
- www.support.dell.com o Canon - Please reach out to
18601803366 to contact the brand authorised service centre o MI - Please reach out to 1800
103 6286 to contact the brand authorised service centre. For any other issues
with the product you may contact Rs Group - Rs Groups 247 Customer Care |
|
Furniture, Large appliances Rest of Small Home Appliances - Chimney,
Water Purifier, Fan, Geyser only |
10 days Replacement only For products requiring installation, returns
shall be eligible only when such products are installed by the brand's
authorized personnel. In order to help you resolve issues with
your product, we may troubleshoot your product either through online tools,
over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns
Window, a replacement of the same model will be provided at no additional
cost. If no defect is confirmed or the issue is not diagnosed within 10 days
of delivery or Installation wherever applicable, you will be directed to a
brand service centre to resolve any subsequent issues. In any case, only one replacement shall be
provided. |
|
Grocery - (Dairy, Bakery, Fruits and
Vegetables) |
2 Days Refund Only |
|
Grocery - (Remaining items under grocery) |
10 days Refund only Fruits and Vegetables ordered would be
delivered only in the first attempt. In order to ensure that you get fresh
fruits and vegetables, we will not be making reattempts to deliver your
fruits and veggies in case you miss your slot. Rest of grocery items from
Supermart would be delivered through reattempt in case you miss your slot. |
|
Try & Buy |
10 days Refund only This policy shall be applicable selectively
(geographical coverage, product, customer and time periods). Try & Buy benefits shall be applicable
only if the product was bought when the item was on Try & Buy. Else
normal category policy shall apply on the order. In any case, only one
replacement shall be provided. |
|
No Questions Asked, subject to the terms of
this Policy |
10 days Refund or replacement This policy enables easy product return
requests for customers s through the Platformdirect approvals, subject to
pickupproduct validations at the time of pick-up and fraud prevention
mechanisms. This policy shall be
applicable only if the product was bought when this policy was applicable on
the product. If not, the policy provided here. shall apply
on the order. It is clarified that a customer may only be able to seek a
one-time replacement under this Policy, subject to the other terms provided
herein. Exceptions to this
policy: Following claims will be covered under the policy provided here. and through
corresponding validation processes a. product undelivered b. product/accessories missing c. wrong product/accessories
delivered |
|
No Returns categories |
Some products in the above categories are
not returnable due to their nature or other reasons. For all products, the
policy on the product page shall prevail. You can view the
complete list of non-returnable products here. |
Part 2 - Returns Pick-Up and Processing
In case of returns where you would like
item(s) to be picked up from a different address, the address can only be
changed if pick-up service is available at the new address
During pick-up, your product will be checked
for the following conditions:
|
Category |
Conditions |
|
Correct Product |
IMEI/ name/ image/ brand/ serial number/
article number/ bar code should match and MRP tag should be undetached and
clearly visible. |
|
Complete Product |
All in-the-box accessories (like remote
control, starter kits, instruction manuals, chargers, headphones, etc.),
freebies and combos (if any) should be present. |
|
Unused Product |
The product should be unused, unwashed,
unsoiled, without any stains and with non-tampered quality check seals/return
tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/
Tablet, the device should be formatted and Screen Lock (Pin, Pattern or
Fingerprint) must be disabled. iCloud lock must be disabled for Apple
devices. |
|
Undamaged Product |
The product (including SIM trays/ charging
port/ headphone port, back-panel etc.) should be undamaged and without any
scratches, dents, tears or holes. |
|
Undamaged Packaging |
Product's original packaging/ box should be
undamaged. |
The field executive will refuse to accept the
return if any of the above conditions are not met.
For any products for which a refund is to be
given, the refund will be processed once the returned product has been received
by the seller.
Part 3 - General Rules for a successful Return
1.
In certain cases where
the seller is unable to process a replacement for any reason whatsoever, a
refund will be given.
2.
During open box
deliveries, while accepting your order, if you received a different or a
damaged product, you will be given a refund (on the spot refunds for
cash-on-delivery orders). Once you have accepted an open box delivery, no
return request will be processed, except for manufacturing defects. In such
cases, this category-specific replacement/return general conditions will be
applicable. to know more about Open Box Delivery
3.
For products where
installation is provided by Rs Group's service partners, do not open the
product packaging by yourself. Rs Group authorised personnel shall help in
unboxing and installation of the product.
4.
For Furniture, any
product related issues will be checked by an authorised service personnel (free
of cost) and attempted to be resolved by replacing the faulty/ defective part
of the product. Full replacement will be provided only in cases where the
service personnel opines that replacing the faulty/defective part will not
resolve the issue.
Wrong Delivery - (Customer received delivery
message, product not delivered):
'In case the product was not delivered and you
received a delivery confirmation email/SMS, report the issue within 7 days from
the date of delivery confirmation for the seller to investigate.'
;
