Return & Cancellation

      Return & Cancellation Policy


      Thank you for shopping with R S Pharma Group.


      We want you to have a smooth and satisfactory shopping experience. Please read the following policy before placing an order.


      Order Cancellation


      An order can be cancelled before it has been shipped.


      Once an order has been shipped, cancellation may not be possible.


      To request cancellation, please contact our customer support as soon as possible with your order number and registered contact details.



      Returns


      Due to hygiene and product-safety considerations, opened or used skincare and personal-care products are generally not eligible for return.


      Products that have been opened, used, altered or damaged after delivery due to improper handling may not be accepted for return or replacement.



      Damaged or Incorrect Product


      If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.


      Please provide:


      • Order number

      • Clear photographs of the product and packaging

      • A photograph of the shipping label

      • A brief description of the issue


      Our team will review the request and, where applicable, arrange a replacement or other appropriate resolution.



      Missing Items


      If any item is missing from your order, please contact us within 48 hours of delivery with your order number and details of the missing product.


      The issue will be reviewed and resolved after verification.



      Return Conditions


      For an eligible return:


      • The product should be unused and unopened.

      • The original packaging should be intact.

      • Product labels and seals should not be removed or damaged.

      • Proof of purchase or order details may be required.


      Products returned without prior approval may not be accepted.



      Refunds


      If a refund is approved, it will be processed after the returned product or reported issue has been verified.


      The refund will generally be made through the original payment method, subject to the applicable payment processing timelines.



      Replacement


      Where a replacement is approved, the replacement product will be dispatched after verification and subject to product availability.



      Non-Returnable Products


      Opened or used skincare products, products with damaged seals, and products damaged after delivery due to improper storage or handling are generally not eligible for return.



      Shipping Charges


      Shipping charges, where applicable, may not be refundable unless the return or replacement is due to an incorrect, damaged or defective product supplied by us.



      How to Contact Us


      For return, replacement or cancellation requests, please contact R S Pharma Group through the contact details provided on our website.


      Please keep your order number ready so that we can assist you more quickly.



      Policy Updates


      R S Pharma Group reserves the right to update this Return & Cancellation Policy when required. Any updated policy will be published on this website.