Payments & Logistics
Payments & Logistics
Rs Group offers you
multiple payment methods. Whatever your online mode of payment, you can rest
assured that Razor pay trusted payment gateway partners use secure encryption
technology to keep your transaction details confidential at all times.
You may use Internet
Banking, Gift Card, Cash on Delivery and Wallet to make your purchase.
Rs Group also accepts
payments made using Visa, MasterCard, Maestro and American Express credit/debit
cards in India and 21 other countries.
There are NO hidden
charges when you make a purchase on Rs Group. The prices listed for all the
items are final and all-inclusive. The price you see on the product page is
exactly what you pay.
Delivery charges may be
extra depending on the seller policy. Please check individual seller for the
same. In case of seller WS Retail, the ?50 delivery charge is waived off on
orders worth ?500 and over.
If you are not
comfortable making an online payment on Rs Group.com, you can opt for the Cash
on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at
the time of actual delivery of the product at your doorstep, without requiring
you to make any advance payment online.
The maximum order value
for a Cash on Delivery (C-o-D) payment is ?50,000. It is strictly a cash-only
payment method. Gift Cards or store credit cannot be used for C-o-D orders.
Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees
accepted.
We accept payments made
by credit/debit cards issued in India and 21 other countries.
Credit cards
We accept payments made
using Visa, MasterCard and American Express credit cards.
To pay using your credit
card at checkout, you will need your card number, expiry date, three-digit CVV
number (found on the backside of your card). After entering these details, you
will be redirected to the bank's page for entering the online 3D Secure
password.
Debit cards
We accept payments made
using Visa, MasterCard and Maestro debit cards.
To pay using your debit
card at checkout, you will need your card number, expiry date (optional for
Maestro cards), three-digit CVV number (optional for Maestro cards). You will
then be redirected to your bank's secure page for entering your online password
(issued by your bank) to complete the payment.
Internationally issued
credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top-ups.
Your online transaction
on Rs Group is secure with the highest levels of transaction security currently
available on the Internet. Rs Group uses 256-bit encryption technology to
protect your card information while securely transmitting it to the respective
banks for payment processing.
All credit card and
debit card payments on Rs Group are processed through secure and trusted
payment gateways managed by leading banks. Banks now use the 3D Secure password
service for online transactions, providing an additional layer of security
through identity verification.
Rs Group realizes the
importance of a strong fraud detection and resolution capability. We and our
online payments partners monitor transactions continuously for suspicious
activity and flag potentially fraudulent transactions for manual verification
by our team.
In the rarest of rare
cases, when our team is unable to rule out the possibility of fraud
categorically, the transaction is kept on hold, and the customer is requested
to provide identity documents. The ID documents help us ensure that the
purchases were indeed made by a genuine card holder. We apologise for any
inconvenience that may be caused to customers and request them to bear with us
in the larger interest of ensuring a safe and secure environment for online
transactions.
The 3D Secure password
is implemented by VISA and MasterCard in partnership with card issuing banks
under the "Verified by VISA" and "Mastercard SecureCode"
services, respectively.
The 3D Secure password
adds an additional layer of security through identity verification for your
online credit/debit card transactions. This password, which is created by you,
is known only to you. This ensures that only you can use your card for online
purchases.
You can register for the
3D Secure password for your credit/debit card by visiting your bank's website.
The registration links for some of the banks have been provided below for easy
reference:
- |
Yes. Rs Group offers you
the convenience of using your bank's Internet Banking service to make a payment
towards your order. With this you can directly transfer funds from your bank
account, while conducting a highly secure transaction.
We accept payment
through Internet Banking for the following banks:
ABN Amro Bank |
Axis Bank |
Allahabad Bank |
Andhra Bank |
Bank of Bahrain and Kuwait |
Bank of Baroda |
Bank of India |
Bank of Maharashtra |
Bank of Rajasthan |
Central Bank of India |
Citibank |
City Union Bank |
Corporation Bank |
Deutsche Bank |
Development Credit Bank |
Dhanlaxmi Bank |
Federal Bank |
HDFC Bank |
ICICI Bank |
IDBI Bank |
ING Vysya Bank |
Indian Overseas Bank |
Indian Bank |
IndusInd Bank |
Jammu & Kashmir Bank |
Karnataka Bank |
Karur Vysya Bank |
Kotak Mahindra Bank |
Lakshmi Vilas Bank |
Oriental Bank of Commerce |
Punjab National Bank |
Royal Bank of Scotland |
South Indian Bank |
Standard Chartered Bank |
State Bank of Hyderabad |
State Bank of India |
State Bank of Mysore |
State Bank of Travancore |
Syndicate Bank |
Tamilnad Mercantile Bank |
Union Bank of India |
United Bank of India |
Vijaya Bank |
YES Bank |
Yes, you can make credit
card payments through the Rs Group mobile site and application. Rs Group uses
256-bit encryption technology to protect your card information while securely
transmitting it to the secure and trusted payment gateways managed by leading
banks.
The 'Cashback' offer is
instant and exclusive to Rs Group.com. You only pay the final price you see in
your shopping cart.
All items that have the
"Cash on Delivery Available" icon are valid for order by Cash on
Delivery.
Add the item(s) to your
cart and proceed to checkout. When prompted to choose a payment option, select
"Pay By Cash on Delivery". Enter the CAPTCHA text as shown, for
validation.
Once verified and
confirmed, your order will be processed for shipment in the time specified,
from the date of confirmation. You will be required to make a cash-only payment
to our courier partner at the time of delivery of your order to complete the
payment.
Terms & Conditions:
·
The maximum order value for C-o-D is ?50,000
·
Gift Cards or Store Credit cannot be used for C-o-D orders
·
Cash-only payment at the time of delivery.
With Rs Group's credit
card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12,
18*, or 24 months* with credit cards from the following banks:
·
HDFC
·
Citi
·
ICICI
·
Kotak
·
Axis
·
IndusInd
·
SBI
·
Standard Chartered
·
HSBC
*18 & 24 months EMI
options are available from select banks only. Please refer to the table below
for more details:
Banks |
Supports 18 & 24 months tenure |
Minimum order value to avail 18 & 24 months EMI
options |
HDFC |
Yes |
?
10,000 |
Citi |
Yes |
?
10,000 |
ICICI |
Yes |
?
10,000 |
Kotak |
Yes |
? 4,000 |
Axis |
Yes |
? 4,000 |
IndusInd |
Yes |
? 4,000 |
SBI |
No |
NA |
Standard Chartered |
Yes |
? 4,000 |
HSBC |
No |
NA |
There is NO processing
fee charged for availing Rs Group's EMI payment option. On return or exchange,
interest charged by the bank till that time will not be refunded by Rs Group.
You may check with the
respective bank/issuer on how a cancellation, refund or pre-closure could
affect the EMI terms, and what interest charges would be levied on you for the
same.
Example and Calculations
The table below shows a
representative rendering of EMI plans for a Rs 20,000 purchase on Rs Group paid
using the EMI payment plan
Tenure (months) |
Loan amount |
Monthly installment |
Bank interest rate |
Total effective price you pay |
Interest paid to Bank |
3 |
Rs 20,000 |
Rs 6,800.44 |
12.00% |
Rs. 20,401.33 |
Rs. 401.33 |
6 |
Rs 20,000 |
Rs 3,450.97 |
12.00% |
Rs 20,705.80 |
Rs. 705.80 |
9 |
Rs 20,000 |
Rs 2,344.32 |
13.00% |
Rs 21,098.89 |
Rs. 1,098.89 |
12 |
Rs 20,000 |
Rs 1,786.35 |
13.00% |
Rs 21,436.15 |
Rs. 1,436.15 |
Once you've added the
desired items to your Rs Group shopping cart, proceed with your order as usual
by entering your address. When you're prompted to choose a payment mode for
your order, select 'EMI' & follow these simple steps:
1.
Choose your credit-card issuing bank you wish to pay from
2.
Select the EMI plan of your preference
3.
Enter your credit card details
4.
Click 'Save and Pay'
Please note that the
full amount will be charged on your card the day of the transaction.
;;
What are the delivery charges?
Delivery
charge varies with each Seller.
Sellers
incur relatively higher shipping costs on low value items. In such cases,
charging a nominal delivery charge helps them offset logistics costs. Please
check your order summary to understand the delivery charges for individual
products.
For
Products listed as F-Assured a Rs 40 charge for delivery per item is applied if
the order value is less than Rs 500. While, orders of Rs 500 or above are
delivered free.
Why does the delivery date not correspond to
the delivery timeline of X-Y business days?
It
is possible that the Seller or our courier partners have a holiday between the
day your placed your order and the date of delivery, which is based on the
timelines shown on the product page. In this case, we add a day to the
estimated date. Some courier partners and Sellers do not work on Sundays and
this is factored in to the delivery dates.
What is the estimated delivery time?
Sellers
generally procure and ship the items within the time specified on the product
page. Business days exclude public holidays and Sundays.
Estimated
delivery time depends on the following factors:
·
The Seller offering the product
·
Product's availability with the Seller
·
The destination to which you want the order shipped to and
location of the Seller.
Are there any hidden costs (sales tax, octroi
etc) on items sold by Sellers on Rs Group?
There
are NO hidden charges when you make a purchase on Rs Group. List prices are final
and all-inclusive. The price you see on the product page is exactly what you
would pay.
Delivery
charges are not hidden charges and are charged (if at all) extra depending on
the Seller's shipping policy.
Why does the estimated delivery time vary for
each seller?
You
have probably noticed varying estimated delivery times for sellers of the
product you are interested in. Delivery times are influenced by product
availability, geographic location of the Seller, your shipping destination and
the courier partner's time-to-deliver in your location.
Please
enter your default pin code on the product page (you don't have to enter it
every single time) to know more accurate delivery times on the product page
itself.
Seller does not/cannot ship to my area. Why?
Please
enter your pincode on the product page (you don't have to enter it every single
time) to know whether the product can be delivered to your location.
If
you haven't provided your pincode until the checkout stage, the pincode in your
shipping address will be used to check for serviceability.
Whether
your location can be serviced or not depends on
·
Whether the Seller ships to your location
·
Legal restrictions, if any, in shipping particular products to
your location
·
The availability of reliable courier partners in your location
At
times Sellers prefer not to ship to certain locations. This is entirely at
their discretion.
Why is the CoD option not offered in my
location?
Availability
of CoD depends on the ability of our courier partner servicing your location to
accept cash as payment at the time of delivery.
Our
courier partners have limits on the cash amount payable on delivery depending
on the destination and your order value might have exceeded this limit. Please
enter your pin code on the product page to check if CoD is available in your
location.
I need to return an item, how do I arrange
for a pick-up?
Returns
are easy. Contact Us to initiate a return. You will receive a call explaining
the process, once you have initiated a return.
Wherever
possible Ekart Logistics will facilitate the pick-up of the item. In case, the
pick-up cannot be arranged through Ekart, you can return the item through a
third-party courier service. Return fees are borne by the Seller.
What do the different tags like "In
Stock", "Available" mean?
'In Stock'
FFor
items listed as "In Stock", Sellers will mention the delivery time
based on your location pincode (usually 2-3 business days, 4-5 business days or
4-6 business days in areas where standard courier service is available). For
other areas, orders will be sent by Registered Post through the Indian Postal
Service which may take 1-2 weeks depending on the location.
'Available'
The
Seller might not have the item in stock but can procure it when an order is
placed for the item. The delivery time will depend on the estimated procurement
time and the estimated shipping time to your location.
'Preorder' or 'Forthcoming'
Such
items are expected to be released soon and can be pre-booked for you. The item
will be shipped to you on the day of it's official release launch and will
reach you in 2 to 6 business days. The Preorder duration varies from item to
item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd
week)
'Out of Stock'
Currently,
the item is not available for sale. Use the 'Notify Me' feature to know once it
is available for purchase.
'Imported'
Sometimes,
items have to be sourced by Sellers from outside India. These items are
mentioned as 'Imported' on the product page and can take at least 10 days or
more to be delivered to you.
'Back In Stock Soon'
The
item is popular and is sold out. You can however 'book' an order for the
product and it will be shipped according to the timelines mentioned by the
Seller.
'Temporarily Unavailable'
The
product is currently out of stock and is not available for purchase. The
product could to be in stock soon. Use the 'Notify Me' feature to know when it
is available for purchase.
'Permanently Discontinued'
This
product is no longer available because it is obsolete and/or its production has
been discontinued.
'Out of Print'
This
product is not available because it is no longer being published and has been
permanently discontinued.
As
of now, Rs Group doesn't deliver items internationally.
You
will be able to make your purchases on our site from anywhere in the world with
credit/debit cards issued in India and 21 other countries, but please ensure
the delivery address is in India.