Privacy Policy
Updated June 4, 2021
Privacy Policy
We value the
trust you place in us and recognize the importance of secure transactions and
information privacy. This Privacy Policy describes how Rsgroup Internet Private
Limited and its affiliates (collectively Rsgroup, we, our, us) collect, use,
share or otherwise process your personal information through Rsgroup website www.Rsgroup21.com, its mobile
application, and m-site (hereinafter referred to as the Platform).
By visiting
the Platform, providing your information or availing our product/service, you
expressly agree to be bound by the terms and conditions of this Privacy Policy,
the Terms of Use and the applicable service/product terms and
conditions. If you do not agree, please do not access or use our Platform.
1. Collection of Your Information
When
you use our Platform, we collect and store your information which is provided
by you from time to time. In general, you can browse the Platform without telling
us who you are or revealing any personal information about yourself. Once you
give us your personal information, you are not anonymous to us. Where possible,
we indicate which fields are required and which fields are optional. You always
have the option to not provide information by choosing not to use a particular
service, product or feature on the Platform.
We
may track your buying behaviour, preferences, and other information that you
choose to provide on our Platform. We use this information to do internal
research on our users' demographics, interests, and behaviour to better
understand, protect and serve our users. This information is compiled and
analysed on an aggregated basis. This information may include the URL that you
just came from (whether this URL is on our Platform or not), which URL you next
go to (whether this URL is on our Platform or not), your computer browser
information, and your IP address.
We
collect personal information (such as email address, delivery address, name,
phone number, credit card/debit card and other payment instrument details) from
you when you set up an account or transact with us. While you can browse some
sections of our Platform without being a registered member, certain activities
(such as placing an order or consuming our online content or services) do
require registration. We do use your contact information to send you offers
based on your previous orders and your interests.
If
you choose to post messages on our message boards, chat rooms or other message
areas or leave feedback or if you use voice commands to shop on the Platform,
we will collect that information you provide to us. We retain this information
as necessary to resolve disputes, provide customer support and troubleshoot
problems as permitted by law.
If
you send us personal correspondence, such as emails or letters, or if other
users or third parties send us correspondence about your activities or postings
on the Platform, we may collect such information into a file specific to you.
If
you enrol into our SuperCoins Loyalty Program, we will collect and store your
personal information such as name, contact number, email address, communication
address, date of birth, gender, zip code, lifestyle information, demographic
and work details which is provided by you to Rsgroup or a third-party business
partner that operates online/offline establishments or platforms where you can
earn SuperCoins for purchase of goods and services, and redeem SuperCoins. We
will also collect your information related to your transactions on Rsgroup
platform and such third-party business partner platforms. When such third-party
business partner collects your personal information directly from you, you will
be governed by their privacy policies. Rsgroup shall not be responsible for the
third-party business partners privacy practices or the content of their
privacy policies, and we request you to read their privacy policies prior to
disclosing any information.
Rsgroup
has onboarded certain third-party business partners on the Platform who
specialise in the categories like travel ticket reservations, booking online
movie tickets, paying online bills and more (Ultra-Partners). If you use the
services of Ultra-Partners, you will be redirected to Ultra-Partners
websites/applications and your entry to Ultra-Partners websites/applications
will be based on your Rsgroup login credentials after seeking your permissions
to share the data further. Rsgroup shall not be responsible for the
Ultra-Partners privacy practices or the content of their privacy policies, and
we request you to read their privacy policies prior to disclosing any
information.
2. Use of Demographic / Profile Data / Your
Information
We
use your personal information to provide the product and services you request.
To the extent we use your personal information to market to you, we will
provide you the ability to opt-out of such uses. We use your personal
information to assist sellers and business partners in handling and fulfilling
orders; enhancing customer experience; resolve disputes; troubleshoot problems;
help promote a safe service; collect money; measure consumer interest in our
products and services; inform you about online and offline offers, products,
services, and updates; customize and enhance your experience; detect and
protect us against error, fraud and other criminal activity; enforce our terms
and conditions; and as otherwise described to you at the time of collection of
information.
With
your consent, we will have access to your SMS, contacts in your directory,
location and device information. We may also request you to provide your PAN,
GST Number, Government issued ID cards/number and Know-Your-Customer (KYC)
details to: (i) check your eligibility for certain products and services
including but not limited to credit and payment products; (ii) issue GST
invoice for the products and services purchased for your business requirements;
(iii) enhance your experience on the Platform and provide you access to the
products and services being offered by us, sellers, affiliates or lending
partners. You understand that your access to these products/services may be
affected in the event consent is not provided to us.
In
our efforts to continually improve our product and service offerings, we and
our affiliates collect and analyse demographic and profile data about our
users' activity on our Platform. We identify and use your IP address to help
diagnose problems with our server, and to administer our Platform. Your IP
address is also used to help identify you and to gather broad demographic
information.
We
will occasionally ask you to participate in optional surveys conducted either
by us or through a third party market research agency. These surveys may ask
you for personal information, contact information, date of birth, demographic
information (like zip code, age, or income level), attributes such as your
interests, household or lifestyle information, your purchasing behaviour or
history, preferences, and other such information that you may choose to
provide. The surveys may involve collection of voice data or video recordings,
the participation of which would purely be voluntary in nature. We use this
data to tailor your experience at our Platform, providing you with content that
we think you might be interested in and to display content according to your
preferences.
3. Cookies
We use data
collection devices such as "cookies" on certain pages of the Platform
to help analyse our web page flow, measure promotional effectiveness, and
promote trust and safety. "Cookies" are small files placed on your
hard drive that assist us in providing our services. Cookies do not contain any
of your personal information. We offer certain features that are only available
through the use of a "cookie". We also use cookies to allow you to
enter your password less frequently during a session. Cookies can also help us
provide information that is targeted to your interests. Most cookies are
"session cookies," meaning that they are automatically deleted from
your hard drive at the end of a session. You are always free to decline/delete
our cookies if your browser permits, although in that case you may not be able
to use certain features on the Platform and you may be required to re-enter
your password more frequently during a session. Additionally, you may encounter
"cookies" or other similar devices on certain pages of the Platform
that are placed by third parties. We do not control the use of cookies by third
parties. We use cookies from third-party partners such as Google Analytics for
marketing and analytical purposes. Google Analytics help us understand how our
customers use the site. You can read more about how Google uses your Personal
Information here: https://www.google.com/intl/en/policies/privacy/. You can also
opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
4. Sharing of personal information
We
may share personal information with our other corporate entities and affiliates
for purposes of providing products and services offered by them, such as, the
deferred payment options RazorPay Later offered Loadwale Transport through its
lending partners. These entities and affiliates may share such information with
their affiliates, business partners and other third parties for the purpose of
providing you their products and services, and may market to you as a result of
such sharing unless you explicitly opt-out.
We
may disclose your personal information to third parties, such as sellers,
business partners. This disclosure may be required for us to provide you access
to our products and services; for fulfilment of your orders; for enhancing your
experience; for providing feedback on products; to collect payments from you;
to comply with our legal obligations; to conduct market research or surveys; to
enforce our Terms of Use; to facilitate our marketing and advertising
activities; to analyse data; for customer service assistance; to prevent,
detect, mitigate, and investigate fraudulent or illegal activities related to
our product and services. We do not disclose your personal information to third
parties for their marketing and advertising purposes without your explicit
consent.
We
may disclose personal information if required to do so by law or in the good
faith belief that such disclosure is reasonably necessary to respond to
subpoenas, court orders, or other legal process. We may disclose personal
information to law enforcement agencies, third party rights owners, or others
in the good faith belief that such disclosure is reasonably necessary to:
enforce our Terms of Use or Privacy Policy; respond to claims that an
advertisement, posting or other content violates the rights of a third party;
or protect the rights, property or personal safety of our users or the general
public.
We
and our affiliates will share / sell some or all of your personal information
with another business entity should we (or our assets) plan to merge with, or
be acquired by that business entity, or re-organization, amalgamation,
restructuring of business. Should such a transaction occur that other business
entity (or the new combined entity) will be required to follow this Privacy
Policy with respect to your personal information.
5. Links to Other Sites
Our
Platform may provide links to other websites or application that may collect
personal information about you. We are not responsible for the privacy
practices or the content of those linked websites.
6. Security Precautions
We
maintain reasonable physical, electronic and procedural safeguards to protect
your information. Whenever you access your account information, we offer the
use of a secure server. Once your information is in our possession we adhere to
our security guidelines to protect it against unauthorized access. However, by
using the Platform, the users accept the inherent security implications of data
transmission over the internet and the World Wide Web which cannot always be
guaranteed as completely secure, and therefore, there would always remain
certain inherent risks regarding use of the Platform. Users are responsible for
ensuring the protection of login and password records for their account.
7. Choice/Opt-Out
We provide
all users with the opportunity to opt-out of receiving non-essential
(promotional, marketing-related) communications after setting up an account
with us. If you do not wish to receive promotional communications from us then
please login into the Notification Preference page of Platform [https://www.Rsgroup21.com/communication-preferences/email]
to unsubscribe/opt-out.
8. Advertisements on Platform
We
use third-party advertising companies to serve ads when you visit our Platform.
These companies may use information (not including your name, address, email
address, or telephone number) about your visits to this and other websites in
order to provide advertisements about goods and services of interest to you.
9. Children Information
We
do not knowingly solicit or collect personal information from children under
the age of 18 and use of our Platform is available only to persons who can form
a legally binding contract under the Indian Contract Act, 1872. If you are
under the age of 18 years then you must use the Platform, application or
services under the supervision of your parent, legal guardian, or any
responsible adult.
10. Data Retention
We
retain your personal information in accordance with appliable laws, for a
period no longer than is required for the purpose for which it was collected or
as required under any applicable law. However, we may retain data related to
you if we believe it may be necessary to prevent fraud or future abuse or if
required by law or for other legitimate purposes. We may continue to retain
your data in anonymised form for analytical and research purposes.
11. Your Consent
By
visiting our Platform or by providing your information, you consent to the
collection, use, storage, disclosure and otherwise processing of your
information (including sensitive personal information) on the Platform in
accordance with this Privacy Policy. If you disclose to us any personal
information relating to other people, you represent that you have the authority
to do so and to permit us to use the information in accordance with this
Privacy Policy.
You,
while providing your personal information over the Platform or any partner
platforms or establishments, consent to us (including our other corporate entities,
affiliates, lending partners, technology partners, marketing channels, business
partners and other third parties) to contact you through SMS, instant messaging
apps, call and/or e-mail for the purposes specified in this Privacy Policy.
12. Changes to this Privacy Policy
Please
check our Privacy Policy periodically for changes. We may update this Privacy
Policy to reflect changes to our information practices. We will alert you to
significant changes by posting the date our policy got last updated, placing a
notice on our Platform, or by sending you an email when we are required to do
so by applicable law.
13. Grievance Officer
In
accordance with Information Technology Act 2000 and rules made there under, the
name and contact details of the Grievance Officer are provided below:
Mr.
Sagar Gupta
Rsgroup
Plot
no.12 , Arazi no.2
Gangpur
Chakwada, Mainawati road,
Singhpur
Kanpur
District,
Uttar
Pradesh, India, 560103.
Phone:
+91-6391111070
Email:
grs548291@gmai.com
Time:
Mon - Sat (9:00 - 18:00)
To contact
our customer support, please click here: https://www.Rsgroup.com/helpcentre
14. Queries
If you have a
query, issue, concern, or complaint in relation to collection or usage of your
personal information under this Privacy Policy, please contact us at the
contact information provided above.
